Versa won't hold the charge

[Reneehammer]

I’ve had my Versa since April and loved it until this week. In the matter of a day, it went from holding a charge for 4 days to having to be charged every day. Today after I walked, I went to the app on my phone to sync my Versa and the Fitbit diamond shape popped up on the face of the Versa and it died. I cannot turn it on and tried to charge it for a short time but it still would not turn on. Any suggestions??

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Community Forums @Reneehammer! Thanks for trying to solve the issue with your Versa prior to contacting us. 

Please try charging your Versa for at least 1 and then perform a restart on it by following these steps. If the restart doesn't work and the display is still not turning on even after the recommended steps. Please take a look at the help article Why isn't my battery charging?

We recommend to charge your trackers via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. What may actually cause damage to the tracker's battery (either on a computer or a wall adapter) is the charging time, which if excessive over time may damage the battery and therefore cause quick battery drain or prevent the tracker from charging at all. 

Tips to best charge Fitbit trackers are:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

[Reneehammer]

Now it won’t pair or sync with my iPhone. I have tried a factory reset twice but it spins endlessly when pairing. This is ridiculous. 

[MarreFitbit]

Hello there @Reneehammer! I totally understand how you feel. Thanks for following the tips and recommendations I've provided above. 

Since none of the steps you tried have worked, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community Forums.

If you have any questions, don't hesitate to let me know.