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Versa won't install the newest update

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‎06-03-2020 04:11 - last edited on ‎06-22-2020 05:20 by Fitbit Moderator

‎06-03-2020 04:11 - last edited on ‎06-22-2020 05:20 by Fitbit Moderator

I have been trying over a week to update my Versa 2 but my phone doesn't recognize it in order to run the update...it is syncing and tracking everything fine...what can I do to update before I toss it out my window?

 

 

Moderator edit: updated subject for clarity

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‎06-22-2020 05:19

‎06-22-2020 05:19

Hi @Kikie1973, it's great to see you in our Fitbit Community! I'm sorry to hear about the difficulties that your Versa 2 has experienced when trying to update its firmware.

 

Please try the troubleshooting steps that are listed in this help article. After this, run the update and see if it gets completed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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