Versa won’t keep connection to iPhone XR

[Robyn32]

For the last week my Fitbit versa keeps disconnecting from my phone. I have followed all the tips on here to get it back up and running but within a couple of hours it’s disconnects again, is anyone else having a similar issue? Is there a long term fix for this or is this a software issue? 
thanks !

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Robyn32. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

While reading your post I was wondering if the Versa is the only Fitbit device you own? Do you have another Fitbit device that is also linked to your Fitbit account? If so, note that you can't connect multiple devices that use an app gallery to one account. For Fitbit Charge series, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense series, Fitbit Versa series, and Google Pixel Watch, only connect one of these devices to your account at a time.

If the above doesn't describe your issue, I'd recommend trying the steps below in the order listed:

• Unpair your Versa from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa.
• If there is no connection, restart your Versa.
• Once your Versa is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Versa first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.