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Versa won't log sleep or heart rate

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‎07-20-2020 11:57 - last edited on ‎07-27-2020 05:10 by Fitbit Moderator

‎07-20-2020 11:57 - last edited on ‎07-27-2020 05:10 by Fitbit Moderator

My Versa is about two years old and it started to not log my heart rate and sleep a few weeks ago.   I have tried resetting it multiple times.  Then after weeks of no lights on the back of it a red light came on and stayed on for a week.  Then yesterday it started logging multiple steps when I wasn’t moving.   I don’t mean just a few steps I mean like over 45,000 steps while I was sleeping!! Is there any way to give it or is it time to get a new one?   I am disappointed if I need to get a new one because I feel like it should last longer then 2 years 😔

 

 

Moderator edit: updated subject for clarity

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‎07-27-2020 05:09

‎07-27-2020 05:09

Hi @Mdhorger, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Versa stopped logging your heart rate and sleep information.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Since the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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