Versa won't pair again after performing a factory reset

[moretaza]

I really don't want a message by anyone saying it's the internet since I got new internet 

• 2.4Ghz
• NBN
• 50mbps max
• iinet

Nor anything other than the usual. I did a factory reset because recently I moved and now it just doesn't sync anymore. I go to wifi setup nothing showed and got pissed off by the hour not minute. I'm literally still trying to setup again still but this watch isn't working. Hmm weird this all happens just when my warranty ends -.-

Moderator Edit: Clarified subject

[Odyssey13]

here is the article about compatibility of the devices - click to read.

[MarreFitbit · Accepted solution]

Hi there, @moretaza. Welcome to the Community Forums. Thanks for the details provided about the issue with your Versa. I understand where your concern is coming from. 

Please note that the difficulty you are having to set up your Versa usually happens when you perform a factory reset without first unpairing the watch. In order to solve this issue, I'd recommend trying the steps below:

• Remove your Versa from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

[moretaza]

Thanks but i did this on a Iphone 11 pro max IOS was 14. something

[MarreFitbit]

@moretaza I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[moretaza]

Might try this tommorow but how do you force quit the fitbit app? Do you delete and reinstall

Thanks again. Really need this for alarms when school comes back

[Odyssey13]

@moretaza  on my Android phone, I force quit the FItbit app by going to the settings and choosing Fitbit and it shows me several things about the app. Click on force quit. If at all possible do not remove the app from your phone as it may be hard to reinstall if your phone is not compatible. 

[moretaza]

As of now my fitbit versa in perfect condition still doesn't cooperate with me in the setup. I've used windows 10 laptop, used iphone 11 pro max and iphone 11. Just doesn't budge, expected better to be honest. 2 years and it's already finished.

[MarreFitbit]

@moretaza I appreciate you had followed the tips and recommendations provided above. I understand how you must be feeling. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.