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Versa won't pair and sync with my Android phone

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‎07-29-2019 23:29

‎07-29-2019 23:29

Hi, there!

I've been owning a Versa for 3 months now and this week it started to make problems. I can't pair it with my phone (which has Android 6.0) or sync it. It doesn't work either on the Fitbit app or in the Bluetooth settings. I tried to close them both and reopen them again and it didn't work. I also tried to delete the Fitbit app and reinstall it again but I got the same issue. Any suggestions? 

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3 REPLIES 3

‎07-30-2019 00:41

‎07-30-2019 00:41

Hi @Badmintongirl15  What phone are you using (make and model)?

Try all the suggestions in THIS Help Article on syncing problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-31-2019 02:57

In response to NellyG

‎07-31-2019 02:57

Hi @NellyG! I have a Huawei P20 Pro. Thanks for the advice. I will see if it will work. 

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‎07-31-2019 04:52

In response to Badmintongirl15

‎07-31-2019 04:52

That phone should work, so go through the article.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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