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Versa won't pair mpow flame headphones

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‎08-25-2019 04:08 - last edited on ‎08-26-2019 15:20 by

‎08-25-2019 04:08 - last edited on ‎08-26-2019 15:20 by

Versa finds the headphones, says it's pairing but it keeps spinning saying it's pairing.

 

 

Moderator edit: subject for clarity

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‎08-26-2019 15:17 - edited ‎08-26-2019 15:18

‎08-26-2019 15:17 - edited ‎08-26-2019 15:18

Welcome to the Fitbit Community, @Sidcheryl.  

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with pairing your headphones to your Fitbit Versa. I appreciate your troubleshooting efforts and recommend to restart your device as described in this help article. This will refresh your watch internally. After that try to connect your headphones again: How do I connect Bluetooth audio devices to my Fitbit watch?

 

Give it a try and let me know how it goes! 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-28-2019 04:18

In response to LiliyaFitbit

‎08-28-2019 04:18

I shut off my Versa and did the pairing function.  It just keeps spinning saying Pairing Mpow Flame but doesn't work.

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‎08-28-2019 12:30

In response to Sidcheryl

‎08-28-2019 12:30

Hi @Sidcheryl, thank you for your reply.  

 

I appreciate your efforts and the additional details. Our team is aware that some users experience difficulty connecting the third-party headphones, and we are actively working in order to have a solution released soon. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-30-2020 12:43

In response to LiliyaFitbit

‎04-30-2020 12:43

Well it's now 2020. Did your team figure this out. I have had my versa 2 for 24 hours and I'm ready to get a return. 

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‎10-22-2020 10:54

In response to LiliyaFitbit

‎10-22-2020 10:54

I have the versa and mpow m12 ear buds. I can see the headphones under Bluetooth settings add audio device, but the connection fails. I tried all the tips in this post and others. Are they incompatible?

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