Versa won't pair to Android phone

[bibliobadger]

In my troubleshooting being unable to sync my Versa with the app, I unpaired it and now it won't reconnect at all and after just a few seconds the app says that pairing times out. 

I've restarted my Versa, restarted my phone, restarted Bluetooth, reinstalled the Fitbit app, etc etc., and even followed the Android 9.0 suggestions even though I'm running 8.0 and my settings say there are no updates available. 

Super frustrating! 

Moderator edit: Clarified subject

[MountainLamb]

Blue tooth cannot even FIND my watch anymore.  I've tried 4 different phones ... none of them see my watch anymore.  The only thing I have not tried is a factory reset.  This watch has malfunctioned on a monthly basis for over 14 months... bought it for my Mother's Day gift for myself.  Bad investment.  I should have returned it ASAP.

Currently trying to work with the Sansung A51 .. and it was working pretty well until a few days ago.  I thought the problem was my Moto Play Droid phone ...  Fitbit Versa .... everything is updated according to the apps and infos.

Moderator edit: merged reply

[rich79924]

I returned mine to Best Buy when they opened their doors the next business day.Bluetooth is over 20 years old. 468 apps run on my phone without any problems.Fitbit is done.Remove the F, replace with Sh.Sent from my Verizon, Samsung Galaxy smartphone

[MountainLamb]

I wish I had returned it. ... But that was purchased for Mother's day
2019.  It is what it is.


Last try it a factory reset.  Maybe it will work.   So much for my
"bells and whistles".   When it does work.  It's pretty cool.

[Bruna2020]

Hy,  I have a very new versa 2 and it would not connect to my Phone-samsung note 9. I have tried many times, nothing worked. What am I suppose do in this case?

[Douh]

Try the app FIT NOTIFICATION...it seems to work for me....

[Tbuc]

I have tried everything suggested on my S10 with my Versa. Also used my older phones tablet everything. Will not pair or even recognize my versa is even present. Read all the post here and seems like a huge brush off to me. Considering the fit bit manufacturers don't care about fixing their product and feel that making excuses for every situation  is adequate then it seems I am going shopping for a new watch. My one requirement is that it will not be a fitbit or anything remotely related to this company. Thanks for nothing.

[MountainLamb]

Yeah ... I'm almost there myself.   4 years with Fitbit ... actually
love the watch when it works perfectly ... but right now, my time is 12
minutes behind ... an hour ago, it was 10 minutes behind.   Yesterday it
suddenly did a partial sync (no sleep data) and fixed the time, before
that it was 48 minutes behind.   It's not even any good as a WATCH!

[Tbuc]

Mine is 3 hrs 8 min behind. Normally can fix by syncing yeah can't even get the watch to show up as a possibility to connect with.

[Palosnow]

Yep very sad compared to what it used to be.

[MountainLamb]

The last update pretty much killed my watch.   But ever so often, the
daily (multiple times) ritual of install/ uninstall, pair / unpair,
bluetooth off , bluetooth on, reset router, watch on, watch off, reset
this and reset that ... something grabs and it sort of syncs.  But we
are talking HOURS every day!  for a short sync of semi success.

[rich79924]

Return it and get your money back. Put Fitbit (replace F with Sh) in the
same category as Goodyear

[Patwise]

Extremely frustrating problem..really makes the value go down

[Colesmomma]

I'm Having the same issue.  After the last update, I lost my continual heart rate information which affected my premium sleep information.  When I tried to do all the usual reset, remove & replace app, remove and repair Versa, nothing worked.  So I made the mistake of chatting with support on line.  They made me remove my Alta HR from my account which has been there for years (I use it while my Versa is charging).  Then made me factory reset and the Versa was a brick.  I was able to get it to pair with my husband's phone/account and then I finally got it to pair with my account.  

Unfortunately, I have no info on the today screen, although if I tap on the icons the data is there. Heart rate is not there at all and my sleep insight through premium is not available.  This is very disappointing because I am having difficulty with sleep and specifically signed up for premium so that I could get some additional insight.  

When I pull the screen down to sync, the process starts, but then gives me a message that the sync failed.  This is very frustrating because it is syncing the data but just not displaying it.

[readinggirl]

Thank you, this worked for me.

[MountainLamb]

Went to the Fitbit Facebook page .. and asked for help.   It took many days of them sending my case to the support team and I brought the results back to the FB page (where someone actually was reading what I wrote) and they agreed that I had an issue.  But they finally did something.   It probably helped that a relative loaned me an iphone from the list and my problem persisted.

If you don't have one of these phones ... they probably won't help you.  Even if your watch worked perfectly before their firmware update.

https://help.fitbit.com/articles/en_US/Help_article/2315.htm

[carolng83]

I have the same issue too. Cannot pair after unpaired my fitbit versa with my Samsung A7 phone. 

Recently I notice the watch time was not accurate & slow down. Then i found out that i face a syn issue too. But after i unpaired now i can't even pair it again. OMG...really frustrated. 

[readinggirl]

I ended up doing it from my laptop using the website not the phone app and having it in charger (even though it was fully charged).  

[cyclist-me]

I'm trying  to pair a Versa 2, on a Samsung A5 (2017), running Android 8.

I succeeded more than once,  but the Bluetooth connection just don't last more than 1 day.... so I can't get message notifications.

Sometimes it synchronised my sport data... but maximum once per day, and not when I try to force synchronisation from the fitbit app.

I placed the app in the "never exit this app for battery optimisation " section, so it is always run in background...

[Nisha30]

I am on my third Fitbit and I have had my Versa for a little under 6 months and it's happening again. I added fitbit notifications and finally my fitbit went  through the initial process of setting up but now....40 minutes later it will not connect or sync again. I have HAD IT with Fitbit!!!

[DissatisfiedDan]

I bought a Versa Lite May 20. Been working fine with my Samsung A20s. September 4 it starts not syncing, I get it to go , then it stops again. Oct. 3 was on chat, they helped get it back on. Today not working, new chat says it's A20s not supported. By reading all the previous posts for the previous 2 years it seems Fitbit is not "fully supported" on ANY Androids! Too bad mine did not start acting up sooner so I could have returned it...but now my loss. Fitbit sucks.