Versa won't pair to Android phone

[bibliobadger]

In my troubleshooting being unable to sync my Versa with the app, I unpaired it and now it won't reconnect at all and after just a few seconds the app says that pairing times out. 

I've restarted my Versa, restarted my phone, restarted Bluetooth, reinstalled the Fitbit app, etc etc., and even followed the Android 9.0 suggestions even though I'm running 8.0 and my settings say there are no updates available. 

Super frustrating! 

Moderator edit: Clarified subject

[carolng83]

Yes. I encounter the same issue. I think fitbit should put up the notice as a big alert that not all android phone is "supported" so that as a customer we will check with our android phone before we buy. I believe more and more people will encounter the same problem.


Sent from my Samsung Galaxy smartphone.

[SunsetRunner]

I'm having the same issue. In the past week, I've had to uninstall the FitBit app multiple times to resync it with my watch but if I close the app, accidentally or not, reopening it just to resync does diddly. I've reset the watch, reinstalled the app, disabled and renabled BT on my phone (Note 9), and it's a crap shoot. What on Earth is causing these problems? This is unacceptable. 

[carolng83]

Yes. I face the same problem too. Very disappointed with what fitbit is doing now. If some phone cannot syn then please indicate which model that are not compatible so that consumer have the choice to choose to purchasevor not. Else cannot because of the watch i need to change my phone. 

[SunsetRunner]

I am having the exact same issue. I've uninstalled and reinstalled the Fitbit app on my Android phone multiple times, I've turned the Bluetooth connections off and on multiple times, and the Versa will not pair with my phone. 

It was working fine until a few days ago - what happened?

I agree with the posters above - this inability to sync is unacceptable...

[SkyWalker5]

It's gotta be the latest fitbit app update.  I ended up removing versa 2 from the app, then factory resetting my versa 2 to get it to set-up and pair. So frustrating.  Maybe the Google purchase will eventually resolve these issues, but not crossing fingers.

[EilsNolan]

I have the very same issue, it has worked fine with my device for probably 16 months, then yesterday it stopped.

I have completed the steps the advised probably 30 times now and nothing works. Super frustrated with it now.

[Lclark63]

Samsung a 11. It worked fine until I had an update  to my versa 2. Now it won't  reconnect to my phone 

[Gilltechless]

I have the same problem...tried all a avenues to fix it. Very disappointed. I'm looking to buy new compatible equipment 

[Tbuc]

I never managed to connect my watch and phone. I tried everything including
calling fit bit support who not only did not help at all, but somehow
managed to have a technical difficulty that disconnected our call. (Pretty
sure they hung up because they knew there was no solution to this
disfuntional product). I have since then stopped using my 18 month old
Fitbit and bought a Samsung watch that has a 3 year warranty on it. Never
going back to Fitbit. The product and the customer service are inadequate.

[noemi_a_v]

I have done this exact procedure more than 10 times and haven't work.  I uninstalled and installed the app, restarted my phone more than 10 times.  Never worked!

[Chdtpm]

Same exact thing happened to me!  After talking with Fitbit twice, they sent me a $35 Coupon for a new phone.  This is something THEY did with their update that I did on Sunday evening.  My phone won't even pair up again let alone sync!  This needs to be fixed by the company.  There are too many of us that this has happened to!  It's NOT my Versa!

I meant above that they sent me a $35 coupon to get a new Versa.  There was nothing wrong with my Versa until they did the update on Sunday!

Moderator edit: merged reply

[Beecoach]

My issue started when my Fitbit stopped working when use the timer. Happened 2x so contacted Fitbit. So through a chat, had me do a factory reset. Now it won’t connect. My phone shows it is paired, but not the app. Definitely android and Fitbit problem I could pair with my iPad.

UPDATE, IT JUST PAIRED, and is doing an update, We will see.

Well, it appears all is well for now.

Not so fast, while out walking today the watch just quit, I give up goona use my garmin instead 

Moderator edit: merged replies

[SunsetRunner]

The supported devices list doesn't actually list the devices supported. I have a Samsung A71 and my Versa will not pair with it. As this is an ongoing issue and FitBit doesn't seem to care for it's long time customer base, I have been using FitBit for roughly 6+ years, I am going to have to look elsewhere for a device that does what I need it to do. For example, pair to my phone.

[TFair1]

I am having the same problem with a Samsung J7. I have done the "forget device" on bluetooth and now it won't reconnect, I restarted both the watch and the phone, uninstalled and reinstalled the app, tried pairing through the app, and tried to set it up as a brand new replacement watch. Nothing is working.  It worked fine for over a month.  It started to die by not recording my sleep (on the watch or the phone) for a few days and then stopped recording anything.  BTW, the watch still doesn't record my sleep.

Oh, and the watch is a Versa 2.

Moderator edit: merged reply

[missrosie]

I have a Galaxy S20 FE 5G version 11

I got mine as a Christmas present and it does not pair.

Very disappointing.  I have done all the steps that have been suggested with no luck

[SunsetRunner]

The same with mine when I was on the phone with they told me to delete the app and it disconnected the call but when I trying to connect my phone it says it cannot find it the Bluetooth is still looking to make sure it's connected to the charger yet I see that it's connected to the charger I see that it's lighting up but yet it's still not connecting I had no problems until I updated the app then my time was wrong and everything was wrong that was three almost four days ago I was a very happy customer until this happened now I can't seem to get help to try to figure out what's wrong I've went on YouTube I went on Fitbit I've called and everything and now I am extremely frustrated and ready to run this device over with my van sincerely Katie Harper

[Mital]

Done all of the above..nothing helped...still not pairing