Versa won't pair to Android phone

[bibliobadger]

In my troubleshooting being unable to sync my Versa with the app, I unpaired it and now it won't reconnect at all and after just a few seconds the app says that pairing times out. 

I've restarted my Versa, restarted my phone, restarted Bluetooth, reinstalled the Fitbit app, etc etc., and even followed the Android 9.0 suggestions even though I'm running 8.0 and my settings say there are no updates available. 

Super frustrating! 

Moderator edit: Clarified subject

[NikkiG63]

All sorted now thanksSent from my Samsung Galaxy smartphone.

[Weesethree]

I'm extremely dissapointed with Fitbit. Wish i had read the forums before i got the watch. It absolutely does not make sense that according to list of compatible phones the J7 with 8.0 operating system is not compatible but the J3 with 5.1 is. And reading many of these posts, the issue is happening to later versions of Samsung phones. I could not even synch with my Mac! Customer service is bad when the same instructions from 2017 are regurgitated in 2020 and the issues are unresolved!

[JuanJoFitbit]

@Weesethree, welcome to our Fitbit forums. I'm sorry to hear that your Fitbit device is not syncing with your phone. I totally understand how you feel about this.

I'd like to share this help page, which explains more information about the compatible devices.

We really appreciate your understanding and feedback about this since this helps us to keep improving.

I'll be around if any question arises.

[Weesethree]

Hello, as stated in emails with various fitbit reps, my android phone galaxy j7 star has the required operating system 8.0 and is bluetooth and gps enabled.

The tip sheets are no help whatsoever. I have tried everything suggested by online community.

Bottom line is that Fitbit has misleading advertising. I have read multiple forums of people with even newer android phones that are unable to sync their watches as well. This has apparently been happening since 2017.

[LiliyaFitbit]

Hi @Weesethree, thank you for your reply. 

I appreciate your efforts and the additional details. I am sorry to hear you are going through this situation, I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. Upon checking with our Support team, I was told that you're working with them. I know they will be glad to help you out and provide a solution, please keep the communication via email since they have already all the details and special tools to continue assisting you.

Let me know if you have any questions.

[JadedGrace]

I bought a Galaxy Active since my fitbit is useless. I want a refund

[Weesethree]

When will this situation be resolved? I already told them I live in the USA

[LiliyaFitbit]

Thank you for your replies, @JadedGrace @Weesethree.

@JadedGrace I understand your concern and would like to advise that Fitbit has a 45-day return policy, so anything purchased directly from Fitbit can be returned for a refund for any reason within 45 days of shipment. If you've purchased from a retailer, you'll need to return your product directly to the retailer, following their return process. This is generally printed on your receipt, though you can also find it on the retailer's website. You can read our full return policy on our website by going to Terms of Sale.

@Weesethree I could see that our Support team got in touch with you, please keep working with them.

I'll be around if you need further assistance. 

[Angela2020]

I am having the same problem. I have tried everything, uninstalling and reinstalling the app and tried to reconnect via Bluetooth, also tried turning the phone on and off twice. 
In the Bluetooth settings, the phone was not connected or even recognising the watch initially.

i tried to pair the watch to a different device but it wasn’t appearing under Bluetooth device options either.

After turning off the phone again, the watch did appear as an option to pair with but when I tried to pair an error came up on the phone saying “versa 2 is rejected”.

The problem must be with the watch. Can you please advice? 

[Weesethree]

Hello, I gave up. The watch features are great but only if properly connnected to mobile, which after reading many posts and even gadgets review, the device has major connectivity issues Sent from my T-Mobile 4G LTE Device

[Angela2020]

If the watch is within warrantee we should be entitled a new watch or full refund though? Hoping to hear back from Fitbit ASAP as it is extremely frustrating 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Angela2020. Thank you for your reply, @Weesethree. 

@Angela2020 thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand that this can be very frustrating and appreciate your troubleshooting efforts and the additional details. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. You can take a look at this page for more information about the warranty policy.

@Weesethree I am sorry that you are going through this situation, I understand how you are feeling and appreciate your feedback as this helps us to keep improving. Since you've been working with our Support team, I would encourage you to keep the communication via email, they will continue assisting you on this matter. 

Let me know if you have any questions.

[Weesethree]

Hello. Fitbit support has not helped.Please stop emailing. Thank youSent from my T-Mobile 4G LTE Device

[shasha22366]

Did you ever get a solution to this problem? I'm having the exact same problem...

Galaxy Note 10+

Versa 

[Weesethree]

Hello Jogger,I was unable to resove the issue. I sold the watch and continue using the Samsung Health app which is pretty awesome. The only inconvenience is to have the phone in the pocket all the time.Sent from my T-Mobile 4G LTE Device

Moderator edit: content 

[rivermistarts]

Keep trying, it took several tries but customer service was great.  I am running on a Samsung 6 and have no issues.

[Douh]

I think I have found something that might help....see Fitbit is taking soooo long to being their system in to the 2100 century.... there is an app that is called "Fit notification".... that works with my Moto Z3.... Maybe just maybe if enough us it Fitbit will consider getting their platform to work with Android...after what 2 or more years

[Weesethree]

I sold the watchSent from my T-Mobile 4G LTE Device

[rich79924]

The Versa is not compatible with a Galaxy S10 and you want your customers to beg for support? I just bought a Versa 6 hours ago and got edjamacated in this thread.

I'll give the **ahem** to one of my kids. Drop the F and replace with SH.

It's just bluetoith- been around since Windows 98 and it is a core technology for wearables, which is what you're about and you can't verify compatibility with a Galaxy S10. Maybe I'll downgrade my phone to use your device. I can pull the laces out of my shoes and call them slippers.  I'll pull the LED bulbs out of my car headlamps and go back to halogens. Yeah, I'll wind up my alarm clock and send you a fax tomorrow mirning. 160 bucks gone 20 days before deployment. That's just dick.

[Douh]

Try FIT NOTIFICATION...app...it's not as good as if Fitbit would have done
it right from the start.... Fitbit seems to get it right with other phones
why not the versa....and the Android...( Moto Z3)... come on Fitbit help us
out...