help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't pair via blue tooth after reset

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-15-2018 10:56 - edited ‎08-15-2018 11:25

‎08-15-2018 10:56 - edited ‎08-15-2018 11:25

I did a factory reset yesterday to try to fix the inaccurate steps/distance problem I've been having (so far it doesn't seem to have worked).  But now I can not pair my phone and versa with bluetooth, despite trying several times, turning bluetooth off and on again, and turning the phone off and on again. Any ideas on how to fix this?

 

Edited to add: I figured it out.  Had my phone forget the device in the bluetooth settings and then tried again from the fitbit app.  It worked 🙂

Best Answer
0 Votes
1 REPLY 1

‎08-15-2018 11:54

‎08-15-2018 11:54

That is correct @AmyK73 the user is unable to pass r a Fitbit to the phone, one uses the Fitbit app to connect the tracker to their for tbit account.

Glad everything is back up for you. 

Best Answer
0 Votes