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Versa won't pair with my Android phone

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‎01-27-2021 15:38 - last edited on ‎12-22-2023 06:52 by Fitbit Moderator

‎01-27-2021 15:38 - last edited on ‎12-22-2023 06:52 by Fitbit Moderator

I saw that my Fitbit needed an update, but hadn't paired to my phone in 2 days, so it couldn't complete the update over wifi or Bluetooth. After trying all of the troubleshooting tips I could find, I made the mistake of unpairing it from my Bluetooth. Now, I can't even connect it to my phone, although it's not like it matters because I don't get notifications when it won't sync. I have a stable wifi connection, and my phone is completely up to date. Any tips? I am so frustrated and about to give up.

Moderator Edit: Clarified subject

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‎01-27-2021 15:58 - edited ‎01-27-2021 16:00

‎01-27-2021 15:58 - edited ‎01-27-2021 16:00

It's an update issue. Another post said they were working on it.

 

https://community.fitbit.com/t5/Android-App/Syncing-Issues-on-Android-3-37/m-p/4685058#M141843

 

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‎01-27-2021 16:14

In response to jc092586

‎01-27-2021 16:14

I know that everyone is having a problem syncing their phone and watch. I was having that problem too, which is the reason that I unpaired my watch from my phone, thinking it would help. Well now I can't even connect my watch to my phone. There is no watch connected to my fitbit account because I had it forget it. When I go to set up the watch again, there is always an error, which I'm assuming is different than the update issue, but I could be wrong

 

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‎01-27-2021 16:24 - edited ‎01-27-2021 16:25

In response to Amandab2021

‎01-27-2021 16:24 - edited ‎01-27-2021 16:25

When I was troubleshooting mine I did the same thing. I did a factory reset on my fitbit and reconnected it as a new device. Still wouldn't pair after the update on the tracker. If you have a windows 10 laptop I would try that. I was able to put it on my account again that way.  Fitbit app is in the Microsoft store.

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