Hi there, @kerryannglass71. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa before reaching out.
In addition to what you've done, please try the steps below (while your Fitbit device is still connected to the charging cable and even if some of these steps you've done already, just follow them in the order listed):
- Unpair your Versa from your phone's Bluetooth and Fitbit app.
- Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
- Force quit the Fitbit app.
- Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth on your phone.
- Plug it into the charging cable and open the Fitbit app.
- Set up your Versa.
- If there is no connection, restart your Versa.
- Once your Versa is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.
With the steps above, what I want you to do is to pair your Versa first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
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