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Versa won't pair with my phone

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‎08-14-2019 10:38 - last edited on ‎08-15-2019 07:20 by Fitbit Moderator

‎08-14-2019 10:38 - last edited on ‎08-15-2019 07:20 by Fitbit Moderator

Hi I can't pair my phone with my versa.

 

 

Moderator edit: updated subject for clarity

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‎08-15-2019 07:19

‎08-15-2019 07:19

@Ogg85 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not connecting with your phone.

 

I would like to know what is the brand and model of your phone. In the meantime, please try the troubleshooting steps that are listed in this help article. After this, check out if your watch pairs with your phone properly.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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