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Versa won't pair with phone

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‎08-20-2019 17:23 - last edited on ‎08-21-2019 05:31 by Fitbit Moderator

‎08-20-2019 17:23 - last edited on ‎08-21-2019 05:31 by Fitbit Moderator

can't get versa lite to show up in my bluetooth and pair.

 

 

Moderator edit: updated subject for clarity

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‎08-21-2019 05:31

‎08-21-2019 05:31

@timmy202020 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't pair with your phone.

 

If the issue persists, please make sure that you followed the troubleshooting steps that are listed in this help article. In the meantime, let me know what is the brand and model of your phone.

 

Keep me posted! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-21-2019 05:37

In response to JuanJoFitbit

‎08-21-2019 05:37

iPhone 6

Sent from my iPhone
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‎08-22-2019 10:05

In response to timmy202020

‎08-22-2019 10:05

@timmy202020 thank you for getting back and letting me know your phone's model. Before I proceed accordingly, does the issue persist after trying the troubleshooting steps shared above?

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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