Versa won't power on after factory reset

[Andy949]

Soooo...I hit the factory reset button through the settings on my Versa.  I was doing the reset because the heart rate monitor wasn't working correctly.  I cannot get the Versa powered back on.  It did display 0% battery briefly when I tried to power it on.  I left it on the charger over night and tried to power it back on and it still didn't power up.  Any help would be appreciated.  Fitbit sent me this Versa to replace my other Versa that had the same issue with the heart rate monitor.

[JuanJoFitbit]

@Andy949 It's great to see you in our Fitbit Community! Let me help you with the issue that you are experiencing with your Versa since it's not turning on even after performing a factory reset.

I'd like you to try the troubleshooting steps that are listed in this help article. These steps are helpful for battery issues. Once you've done these steps, charge your tracker for 2-3 hours and see if the issue gets fixed.

Keep me posted! 😀

[Andy949]

It didn't help.  I've been through the procedure several times.

[JuanJoFitbit]

@Andy949 Thank you for getting back and trying the troubleshooting steps provided previously. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution.

You will receive an email from them soon.

Let me know if you have any questions! 😀

[pchappel]

Having the same issue here with my wife's device...  Factory reset then it goes to a cycle of continuing to reboot, gets the fitbit logo then black screen.  Plugged into a laptop and then it just keeps bouncing on and off...

[Souxsue]

Same here with mine!   This is a replacement and the exact same thing happened to my first one.  The first Versa lasted 9 months, this one is only  months old ........... Do I try another?

[Andy949]

I contacted Fitbit and they ended sending me a replacement. 

[Souxsue]

Thanks for info - will be doing the same.

[pchappel]

How long is the warranty?  I know we got a replacement after a few months when the first died...  We're over a year from the original purchase though...

[Andy949]

I don't recall how old my Fitbit was when they replaced it. It was definitely over 6 months. It doesn't hurt to ask for a replacement.