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Versa won’t power on after factory reset

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‎02-27-2020 12:17

‎02-27-2020 12:17

I’ve been having problems for a week getting my Versa to sync with my iPhone X so I went through all troubleshooting steps (ie restarting the Versa, turning Bluetooth on the phone off and back on, restarting the phone, deleting and reinstalling the app, trying to sync to my computer, etc) all to no avail. Decided to try a factory reset and now it won’t even turn on. I’ve had it maybe a year and this is ridiculous. Any help or advice (other than charge it or switch to Apple Watch) would be great.

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‎02-28-2020 14:14

‎02-28-2020 14:14

Welcome to the Fitbit Community, @vader37. 

 

I appreciate your participation in the Forums and sharing the troubleshooting steps you tried in order to resolve the syncing issue with your Fitbit Versa. I am sorry to hear your watch won't turn on after the factory reset. I totally understand how you are feeling and appreciate your efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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