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Versa won't power on

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‎02-23-2021 13:02 - last edited on ‎02-24-2021 10:53 by Fitbit Moderator

‎02-23-2021 13:02 - last edited on ‎02-24-2021 10:53 by Fitbit Moderator

I got about two weeks of life out of my Fitbit Versa before it suddenly died on me and won’t turn back on no matter what I do.

 

I’ve done basically everything I can to try and fix it like cleaning the charger ports, leaving it to charge for hours, double checking the charger has power and holding all of the buttons down for quite some time but nothing seems to be working.


The only other issue I’ve seen with these watches is being drowned but I haven’t taken it under water at all.

 

Moderator Edit: Clarified subject

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‎02-24-2021 10:53

‎02-24-2021 10:53

Hello @C00p3rJ, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

Looking forward to your reply.

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‎02-24-2021 10:53

‎02-24-2021 10:53

Hello @C00p3rJ, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

Looking forward to your reply.

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0 Votes