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Versa won't receive messages from phone

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‎12-03-2019 16:44 - last edited on ‎12-04-2019 04:24 by Fitbit Moderator

‎12-03-2019 16:44 - last edited on ‎12-04-2019 04:24 by Fitbit Moderator

Why won’t my messages connect with my device? I’m really losing patience with this product.

 

 

Moderator edit: updated subject for clarity

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‎12-04-2019 04:23

‎12-04-2019 04:23

@fancyface06, it's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit Versa is not receiving messages from your phone. I totally understand how you feel about this.

 

I'd like to help you with this issue and would like to know what is the brand and model of your phone. In the meantime, please try the troubleshooting steps that are listed in this help article.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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