help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't receive notifications from Facebook

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2019 10:12 - last edited on ‎08-01-2019 05:17 by Fitbit Moderator

‎07-31-2019 10:12 - last edited on ‎08-01-2019 05:17 by Fitbit Moderator

i got a Fitbit Versa last night and had some trouble connecting it to my phone. Well it's finally connected to my phone (so I believe) but I can't get notifications for my Facebook To go on it. All of my notification stuff is on. Everytime I try to sync to it, it says " Sync: Null "

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
7 REPLIES 7

‎08-01-2019 05:17

‎08-01-2019 05:17

@Angelpi welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't receive notifications from Facebook.

 

In order better assist you, please provide a screenshot of the page that shows the "Sync: Null" message.

 

In the meantime, try turning off all the notifications and turn them back on.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎08-03-2019 09:29

In response to JuanJoFitbit

‎08-03-2019 09:29

Still can't get it to work on my phone. It's not just the Facebook
notifications. I can't get any of the data on the watch to sync to my
phone.
Waste of money!
Best Answer
0 Votes

‎08-03-2019 09:50

In response to Angelpi

‎08-03-2019 09:50

What phone you got?

Best Answer
0 Votes

‎08-03-2019 10:21

In response to AdamDavies

‎08-03-2019 10:21

Huawei Honor 7x
Best Answer
0 Votes

‎08-03-2019 10:24

In response to Angelpi

‎08-03-2019 10:24

Try disabling any battery optimization for the Fitbit app in the battery settings.

Best Answer
0 Votes

‎08-03-2019 10:42

In response to AdamDavies

‎08-03-2019 10:42

It still doesn't work.
Is it not compatible with my phone? I tried the watch on my husband's
iPhone 6 and it worked no problems.
Best Answer
0 Votes

‎08-03-2019 10:48

In response to Angelpi

‎08-03-2019 10:48

Delete the app first, then reinstall and do the battery optimization.

 

Did you try that way?

 

I'm having issues on my own phone, oneplus6T , just trying various options as well.

Best Answer
0 Votes