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Versa won't receive notifications from Huawei P30

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‎04-24-2020 11:22 - last edited on ‎06-19-2020 17:28 by Fitbit Moderator

‎04-24-2020 11:22 - last edited on ‎06-19-2020 17:28 by Fitbit Moderator

Hi 

I have Versa 1. Notifications are not coming through to it. App states phone restart required. I've done a few things e g cleared data which works for short time then notifications drop again. I've also done the thing to ensure always linked to phone.

Please help. So frustrating! 

 

Moderator Edit: Clarified subject

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‎06-19-2020 17:30 - edited ‎06-11-2024 09:59

‎06-19-2020 17:30 - edited ‎06-11-2024 09:59

Hi there @PD213, welcome to the Community Forums. Thanks for the details provided in your post and for troubleshooting the notifications between your Versa and Huawei P30 prior to posting here.

Also, thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


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