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Versa won't receive notifications from my iPhone

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‎11-27-2020 23:14 - last edited on ‎11-30-2020 13:32 by Fitbit Moderator

‎11-27-2020 23:14 - last edited on ‎11-30-2020 13:32 by Fitbit Moderator

I am not getting notifications on my Versa.

I have done all the troubleshooting and community tips for iOS and still nothing. 
I have made sure all notifications toggles are on to sharing. I have changed Fitbit, messaging, calendar, etc to "When Unlocked".  I still receive nothing. No banner, vibrate, screen light... 

This has been my interface with work messages on my past android phone so any help would be greatly appreciated!!

 

 

Moderator Edit: Clarified subject

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‎11-30-2020 13:36 - edited ‎08-31-2023 12:09

‎11-30-2020 13:36 - edited ‎08-31-2023 12:09

Hi there @sham2005, welcome to the Community Forums. Thanks for your time and efforts in troubleshooting the notifications issue on your Versa prior to posting here. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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