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Versa won't receive notifications from my phone

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‎07-03-2020 02:40 - last edited on ‎07-04-2020 06:54 by Fitbit Moderator

‎07-03-2020 02:40 - last edited on ‎07-04-2020 06:54 by Fitbit Moderator

Hi, I only bought my Fitbit in December last year but I am starting to become really disappointed by it. 

It rarely sends message and phone call notifications from my phone, and when I go on the it's always telling me I need to restart my phone. I have to do this around 4 times a day. It also does not hold its battery life for long at all. I have to charge it every night. Is this normal? 

Does anyone else have these issues? 

Many thanks. 

 

Moderator Edit: Clarified subject

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‎07-04-2020 07:01 - edited ‎10-12-2023 02:53

‎07-04-2020 07:01 - edited ‎10-12-2023 02:53

Hi there @jrt144, welcome to the Community Forums. I'm sorry to hear about the difficulties you've been having with your Versa. Thanks for the details provided in your post, I'll be glad to help you.

In regards to the message you're getting in the Fitbit app, please note that we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

About your Versa's battery short life, if you haven't done so yet, I'd recommend taking a look at the tips and recommendations provided in this article: Can I extend my Fitbit device's battery life?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-04-2020 07:01 - edited ‎10-12-2023 02:53

‎07-04-2020 07:01 - edited ‎10-12-2023 02:53

Hi there @jrt144, welcome to the Community Forums. I'm sorry to hear about the difficulties you've been having with your Versa. Thanks for the details provided in your post, I'll be glad to help you.

In regards to the message you're getting in the Fitbit app, please note that we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

About your Versa's battery short life, if you haven't done so yet, I'd recommend taking a look at the tips and recommendations provided in this article: Can I extend my Fitbit device's battery life?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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