Versa won't receive notifications

[JoniV]

Since the update a couple weeks ago I know longer get text or email notifications on my Versa. I have checked notifications and these options are no longer available. Is this going to be fixed or am I missing something?

Moderator edit: updated subject for clarity

[Rich_Laue]

They should be availible? Are you looking at the app of the tracker? 

What phone do you have? 

You mention update., but no mention of what got updated. 

[JoniV]

My Fitbit Versa updated about 2 weeks ago. I have a Samsung Note 9. I found
the notifications in the Fitbit App and they are still marked for
notification. The only notifications I receive are calls.

[Rich_Laue]

Have you restarted the phone and maybe the Versa? 

Logged out/in on the fitbit app? When doing this the app will request permissions. 

I'm assuming that the Versa has been checked to see if notifications or on. 

[JoniV]

Done tried all that

[JuanJoFitbit]

@JoniV I'm sorry for the late response. However, I'd like to follow up on the notifications issue that your Fitbit Versa is experiencing. By the way, thank you for troubleshooting this issue as @Rich_Laue advised before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed accordingly. After trying these steps, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[JoniV]

Still doesn't work

[JuanJoFitbit]

@JoniV thank you for getting back and trying the recommended troubleshooting steps. By the way, I'm sorry for the late response.

Our team is aware of this issue and they are actively working on a fix to this issue. Once a solution is available, we'll make sure to post it in the Community. We appreciate your patience and understanding with this.

I'll be around if any question arises.

[JoniV]

Thank you.

[Ilovemykidsgs]

I too have done the above and have searched the boards for answers. Thanks. I will be waiting for the fix.

Moderator edit: format

[JoniV]

So, I reset my watch to factory settings. Dont delete the app or reset it.
After setting up my watch again, installing the update, again and following
every prompt for shortcuts and things my watch is fixed. After installing
the update where you swipe down to view messages it changes it to music. I
accidentally found it today with the reset. It was the only thing I hadn't
done and as much as we pay for them they should work.

[JuanJoFitbit]

@JoniV @Ilovemykidsgs, I'm sorry for the late response. However, we really appreciate your patience and feedback since this helps us to keep improving our products and services.

Don't hesitate to get back if you have more questions.

[JoniV]

My FitBit Versa is functioning correctly since the Factory reset. Thank
you.

[JuanJoFitbit]

@JoniV, that's great news! I'm so glad to hear that the issue got fixed after you tried the factory reset.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀