Versa won't receive text messages from my Android phone

[Padre4]

Hi. My versa has issues with Text notifications. I receive notifications from my other apps and only sometimes from text messages. I have down all the troubleshooting as suggested. The only thing that seems to work is a restart at least a couple of times a day! This is very frustrating. Friends with Apple watches seem to have not problems.

Any suggestions! 😠

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Padre4. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand how you must be feeling. 

Since you're on iOS device and text messages is the only notification not coming through, I'd like to know if those messages are actually iMessages? I also have an iPhone and I had a similar inconvenience, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I suggest taking a look at the help article: Troubleshooting quick tips for iPhones.

Hope this helps. 

[Padre4]

Hi. I have an android phone.

Thanks.

[MarreFitbit]

@Padre4 I'm sorry for the misunderstanding. 

We're glad to announce that the latest Fitbit app version for Android (3.43.1) has been released, which should solve the issue with the notifications not coming through your watch. For more information, see How do I update the Fitbit app? 

As always, make sure that your phone has a compatible operating system installed, it should Android 8.0 or higher. Click here for more details. 

Hope that helps. 

[Padre4]

Thanks. I have that version and have the notification issue. I restart my
phone and the notifications work.

Thanks!

[MarreFitbit]

@Padre4 Awesome! I'm glad to hear that your notifications are coming through your watch now. Thanks for sharing what has worked for you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Have a nice day.

[Padre4]

The notifications only come after i restart the versa. I do this 2-3 times
a day. Very disappointing! That and the fact that it only down swipes when
it wants to! What a waste of money.

Thanks for your time.

Padre4

[MarreFitbit]

@Padre4  We‘re taking into consideration your comments and sentiments with regards to our products.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Padre4]

I have chatted online. All troubleshooting was exhausted. At the time my
Versa was unable to be setup again after a factory reset.( I was able to
eventually to setup the Versa)The tech said they would check regarding
warranty. It is past warranty and I was offered 35% off of a new purchase.
I am so apprehensive regarding buying a new Fibit. This is my third Fitbit
and may be my last. They seem to have a built in redundancy! As said before
very frustrating!

Thanks again.

Padre4

[MarreFitbit · Accepted solution]

@Padre4  We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

We thank you for being a customer and hope that the discount will help keep you in the Fitbit family. If you have any other questions, please let us know.