Versa won't receive text messages

[CheerMama06]

Up until a few days ago I haven’t been able to receive text messages. I have tried troubleshooting, disconnecting, reinstalling and everything. Nothing seems to work! Everything else I get. Just not messages and that also includes fb messenger. I have notifications turned on. How can I fix this?

Moderator edit: subject for clarity

[LacyP]

My Versa used to have texts, snapchat and calendar notifications along with calls and FB messanger. 

For the last few weeks the only thing coming through are calls and FB messanger. 

Yes messages (texts) are set to be my default. Yes, it's connected to my bluetooth. Yes, I have things on my phone paired. 

So PLEASE someone help me figure this out! I need my Versa to work properly for work! This is so frustrating! 

[AlejandraFitbit]

Hey @CheerMama06 and @LacyP, welcome to the Community.

Thanks for troubleshooting this notifications issue and for letting us know about it.

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime. 🙂

[Doyzie]

Has this been fixed yet? I would like to know how to fix it too

[AlejandraFitbit]

It's great to welcome you, @Doyzie.

Regarding your inquiry, while we don't have a timeline for resolution, we will continue to investigate these discrepancies. Your patience and understanding will be much appreciated.

Let me know if you need anything else. 🙂

[Shann12]

I'd like to know how to fix this too. I've done everything I could think of and it will work for about 2 minutes and then no notifications after that. Not even phone calls. That was a huge reason I got this watch was for notifications, so this is extremely annoying. 

[N1ck1e]

This has been a constant issue since I’ve had the versa. Once I realize it’s not working it 75% of the time is fixed briefly by restarting my iPhone. But it doesn’t take long for it to do it again.... it’s frustrating! Also my phone is usually in my back pocket or within reachable distance, Bluetooth on etc. 

[AlejandraFitbit]

Welcome to the Forums, @N1ck1e and @Shann12.

I understand how are you feeling and appreciate the updates provided. As mentioned previously, our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Let me know if there's anything I may do to assist you in the meantime. 

[LacyP]

I am now receiving texts on my fitbit, but NOTHING else now! No messenger, no emails, no SnapChat notifications. Just texts.

Again, up until about 3 week ago now I had ALL of the above coming through as notifications on my Versa.

~Lacy

[Sweiser1]

What did you do to get it back getting text at least? I don't get anything after the update.

[LacyP]

I didn't do anything, they just started coming through again. Strange really. 

[LacyP]

And they are no longer coming through again. I'm at the point where I'm considering getting a Samsung watch! 

[N1ck1e]

I hear you. I have to restart my phone every single morning for anything to come through in my Fitbit. Apple Watch is looking better and better. So frustrating because I have had Fitbit’s for a long time and enjoy the programming but it’s obnoxious at this point