Versa won't receive text messages

[ADGroves]

I quit get text message notifications for some reason. I still get my calls, if i switch over to Facebook messenger I get those notifications. Does anyone know why my texts would stop. I have tried everything, even talked to a Fitbit troubleshooting tech, they couldn't help me either.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@ADGroves, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa won't receive text messages. I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid providing the same information, please let me know what troubleshooting steps you have tried.

In the meantime, let me know what is the brand and model of your phone. Also, try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted.

[ADGroves]

I have tried everything in this troubleshooting link and article. I have started and restarted, uninstalled and reinstalled, turned notifications on and off numerous times. I am recieving calls and can receive facebook messenger notifications but not texts. Has been a couple weeks, getting  really frustrated.

[JuanJoFitbit]

@ADGroves, thank you for trying the recommended troubleshooting steps. By the way, I'm sorry for the late response.

In order to assist you accordingly, I would like to know one more detail. Please let me know what is the brand and model of your phone.

Looking forward to your response.

[ADGroves]

My phone is a samsung galaxy 10 plus

[JuanJoFitbit]

@ADGroves, I'm sorry for the late response. However, I appreciate the information requested.

Our team is actively working on this issue and expect to have it fixed soon. Once a solution is available, we'll make sure to post it in the Community.

We really appreciate your patience and understanding with this.

I'll be around if any question arises.