Versa won't reconnect to the Fitbit app

[Ashb92]

Today my versa stopped syncing.

I went through all fixes (force stop app, bt off/on, restarted phone)

I then unpaired and am trying to repair the device but my phone "cannot find it"

Moderator Edit: Clarified subject

[SteveH]

Have you tried restarting the fitbit as well as the phone? (Press the left and bottom buttons for 10 seconds until the logo appears)

I have also found that "forgetting" the fitbit in the phone's bluetooth settings can also help.

There are more things to try in: Help article: Why won't my Fitbit device sync?

[MarreFitbit · Accepted solution]

Hi there, @Ashb92. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

As @SteveH has mentioned, It seems like you've unpaired your Versa from your Fitbit account, but not from your phone's Bluetooth settings as of yet. With that being said, I'd recommend following the steps below:

1. Remove the Versa from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa.

If the issue persists, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.