help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa won't record active minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2019 14:56 - last edited on ‎08-12-2019 07:34 by Fitbit Moderator

‎08-11-2019 14:56 - last edited on ‎08-12-2019 07:34 by Fitbit Moderator

I have tried every suggestion on how to get my active minutes to record.. nothing has worked.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎08-12-2019 07:33

‎08-12-2019 07:33

@Gummybears welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not recording your active minutes even though you have troubleshooted this issue before contacting our forums.

 

In order to avoid providing the same information on my end, I'd like to know what troubleshooting steps you tried. In the meantime, please restart your Versa as described in this help article. 

 

As a side note, visit this help page which explains how your watch earns active minutes.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes

‎08-12-2019 07:41

‎08-12-2019 07:41

I’m having exactly the same problem, sleep didn’t record last night and today no minutes?? I’ve tried things suggested and still not working! 

Best Answer
0 Votes

‎08-12-2019 11:16

In response to Teddyboy63

‎08-12-2019 11:16

Last night my sleep information did not sync to my phone app.  Further, my first hour of steps did not either, although the hour is recorded on my Versa.  Lastly, my Versa no longer turns on when I roll my wrist to view the time.  Instead, I must tap the screen twice. 

Best Answer
0 Votes