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Versa won't respond after factory reset

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‎01-26-2021 07:11 - last edited on ‎01-26-2021 15:30 by Fitbit Moderator

‎01-26-2021 07:11 - last edited on ‎01-26-2021 15:30 by Fitbit Moderator

I was having trouble synchronising the Versa to my laptop and I accidentally pressed "factory settings" it has gone blank. Is it possible to reawaken it. It now syncs to my laptop but it doesn't work is it a write-off? or can it be reloaded.

 

Moderator Edit: Clarified subject

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‎01-26-2021 15:30 - last edited on ‎08-18-2025 10:40 by Fitbit Moderator

‎01-26-2021 15:30 - last edited on ‎08-18-2025 10:40 by Fitbit Moderator

Hello @Derf1944, your participation here in the Community Forums is appreciated.

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

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