Versa won't respond after the update

[Somaly]

• My versa won't let me swipe or tap after I updated it. I tried resetting it, it's still not working. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Somaly, welcome to the Community Forums. Thanks for the details provided about your Versa's recent behavior after the update and for letting me know that you've already tried restarting it, nice way to go.

In order for me to better assist you with this, please confirm that you've followed the steps below:

1. Check in the Fitbit app if your Versa is still syncing, if so, try changing the clock face to a different one by following these steps: How do I change the clock face on my Fitbit device?. The steps are done through the Fitbit app, do not worry if you cannot see anything on the screen for this process. 
2. Please confirm if you've restarted your watch by following the steps from this help article: How do I restart my Fitbit device?

If the suggestions above don't work and your watch doesn't vibrate when you connect it to the charger, please try these recommendations: 

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

I'm looking forward to your response, keep me posted. 

[Somaly]

Hi Maria,

I can confirm I've done all of the steps you listed. Nothing helped. I still can't swipe or tap my versa 2

[MarreFitbit]

Hi there @Somaly, thanks for the update. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know.

[Somaly]

I'd appreciate it. Thank you.

[MarreFitbit]

Hi @Somaly, you're very welcome. Have a nice day! 😉