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Versa won't respond after the update

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‎09-14-2020 14:36 - last edited on ‎09-14-2020 14:50 by Fitbit Moderator

‎09-14-2020 14:36 - last edited on ‎09-14-2020 14:50 by Fitbit Moderator

since the latest update. My versa is dead. I’ve had it on charge for multiple hours to no avail. It initially seemed to do the update and I got a green tick, but then died and won’t turn on or charge. Tried factory reset. Tried uninstalling Fitbit app. Connecting to my computer. Still no joy. This is my second Fitbit purchase and fail. Only had This one just over a year. Please help. 

 

 

Moderator Edit: Clarified subject

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‎09-14-2020 14:54

‎09-14-2020 14:54

Hi there @TSol16, welcome to the Community Forums. I'm sorry to hear that your Versa has stopped working after the update, I understand how you must be feeling. Thanks fo the details provided in your post and for your efforts in trying to fix your watch prior to posting here.

 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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4 REPLIES 4

‎09-14-2020 14:54

‎09-14-2020 14:54

Hi there @TSol16, welcome to the Community Forums. I'm sorry to hear that your Versa has stopped working after the update, I understand how you must be feeling. Thanks fo the details provided in your post and for your efforts in trying to fix your watch prior to posting here.

 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

 

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎09-14-2020 15:05

‎09-14-2020 15:05

Exactly the same happened to me too.

I updated with new software and it was fine for a couple of days, then went to sleep with a low battery and it was dead when I woke up.

Wont charge (but my partner's Versa does in the same cradle) and my PC won't sense it connected unlike my partner's.

Tried the reset stuff but guessing it hasn't enough power to fire itself up.

Yes it's two years old but never had any issues until last Saturday.

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‎09-16-2020 04:37 - edited ‎09-16-2020 04:38

In response to Breadbun

‎09-16-2020 04:37 - edited ‎09-16-2020 04:38

Same issue here. Stopped syncing between Versa watch and app. Seems it’s a problem from iOS 13 update with Apple. Guess we’ll have to wait for Fitbit or Apple to bring out a fix. Mmm...

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‎09-16-2020 05:26

In response to MarreFitbit

‎09-16-2020 05:26

Don't bother contacting support they wont help you. I tried to work with them on the same issue and they refused to work on it.  Instead they sent my case to "warranty support" which is total BS.  All I got was a crappy offer of 40% off a "new: device which is actually just they devices they are discontinuing.  No Versa 3 just the Versa 2 which is you look at the community Boards is having as many problems as the older devices. Great upgrade tanks for ruining my device.  

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