Versa won't respond to anything

[Salmanmirza]

My Versa isn't working beyond initializing screen. I've done following steps multiple times :

1. Versa charged ok

2. Wifi connection ok

3. Wifi update not ok

4. Bluetooth update ok

5. Hard reset ok 

6. Reinstall app ok

7. Repeat multiple time ok

End State : Initializing screen still there.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Salmanmirza. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. I understand where your concern is coming from. 

In addition to the steps you've done so far, please try the following:

• Remove your Versa from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[Salmanmirza]

Hi
I've already tried these steps. There's still no initializing.
Regards

[MarreFitbit]

@Salmanmirza I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.