Versa won't respond to anything

[Hapachic]

Last week my Vera stopped working. The green lights at the back of the Versa are no longer flashing, the red light is on and the screen is completely black. I’ve tried:

• charging the Fitbit over night (to ensure it's 100%) - did nothing
• tried restarting (by holding the left button) - did nothing
• tried resetting (by holding left button and bottom-right button) - did nothing, but an occasional vibration.
• tried holding all buttons - did nothing.

Every time I tried resetting by holding buttons, I tried both holding for the requested amount of time (10-15 seconds), and holding longer periods (up to 1 min). Again, neither did anything but an occasional vibration (screen still black). 

This is a replacement from the original one I purchased, my original one did the same thing!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Hapachic, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's behavior. I appreciate you've taken the time to troubleshoot your watch prior to posting here.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.