Versa won't respond to anything

[KiraTDog]

My versa has started to go completely blank. It has happened twice today. It does not record anything and behaves as if out of charge I.e. no heart monitor or anything working. Plugged it back in to charger and came back to life showing sufficient charge (78%) but had reset and had to be re-synced to correct the time etc.

Thought it was just a glitch but then within an hour of wearing it while at work did exactly the same thing again. It is 2 yrs old but assumed I’d get many yrs out of it when I bought it.

please help? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @KiraTDog, welcome to the Community Forums. I'm sorry to hear that your Versa started acting odd today, I understand how you must be feeling. Thanks for the details provided in your post and for your time and efforts in trying to solve this issue prior to posting here.

At this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

[aejnks]

I've had the same issue. I then let my fitbit sit on the charge for over a week. It now will not do anything. No power, no lights. It acted up a week after I installed a 3rd party clock face. I changed back to a fitbit default clock face, but that didn't help. It occasionally would vibrate, and showed 100% battery, but now there is NOTHING. I have tried to instigate a factory reset by holding down the button for extended period of time, but there is no response. 

[ISNMarsh]

I have experienced the same problem twice in 12 months on both occasions Fitbit agreed replacement. The second replacement was confirmed on 28th October 2020 on a 4/5 day delivery schedule. 16th November still no replacement and no contact from customer services. Product is now discontinued - perhaps due to the levels of dissatisfaction!

[KiraTDog]

Hi. Thanks for replying.

the versa won’t do anything at all now. When docked it flashes up  a dead battery and is not charging (it had at least 78% battery before it died again).

holding the buttons doesn’t do anything 🙁

[ISNMarsh]

Hi KiraTDog

Both of my Fitbit’s completely’died’ as you have described. My advice to you is escalate your dissatisfaction with a call to customer services. After attempting a number of restarts, they will inevitably advise on replacement, if in warranty a no cost replacement otherwise a gesture of an allowance against a new Fitbit. We have three Fitbit users in our family and two have had full replacements within 12 months of original purchase. 

[KiraTDog]

I have done all as suggested but nothing happens. And when put back in the charger now it just flashes up a red dead battery then vanishes. Is not charging or responding to the buttons being pressed.