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Versa won't respond to anything

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‎09-22-2021 18:22 - last edited on ‎09-22-2021 18:36 by Fitbit Moderator

‎09-22-2021 18:22 - last edited on ‎09-22-2021 18:36 by Fitbit Moderator

After glitchy behavior and an unresponsive touchscreen, I tried a restart, and them a factory reset, which failed.  I tried over a dozen times, waiting for the Fitbit logo to appear and then disappear before releasing the lower, right button, but I could not get it to vibrate/reset.  I managed to bring it half back to life.  However, the touchscreen still didn't work.  The resolution was off, and it was taking actions on its own while the screen flickered/jumped.  I purposely ran the battery down, hoping that might fix it.  Now, it's dead and will not charge.  It gets hot, but the screen is black.

 

Any suggestions on how to get my Versa functioning again?  It's outside the warranty, and the extended warranty thru my credit card company is proving to be an exhausting task.  Please help.  Thank you!

 

Moderator Edit: Clarified subject

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‎09-22-2021 18:37

‎09-22-2021 18:37

Hi there, @limelilac. Thanks for stopping by in the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

 

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

 

Thanks for your understanding. Have a good day!

Maria | Community Moderator, Fitbit


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‎09-22-2021 18:47

In response to MarreFitbit

‎09-22-2021 18:47

I hoped consideration would be given to the fact that this is my fourth Fitbit to break within two years of purchase.  Two were replaced by the warranty, but this would be the second new Fitbit I would have two purchase within a 22-month span of time.  It is the repetitious pattern of these glitches / reset failures that concerns me the most.

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