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Versa won't respond to anything

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‎02-16-2022 00:45 - last edited on ‎02-17-2022 06:24 by Fitbit Moderator

‎02-16-2022 00:45 - last edited on ‎02-17-2022 06:24 by Fitbit Moderator

My Fitbit (versa) stopped working altogether.

I read the forum suggestions and charged it for 2 full days, tried holding the 3 buttons in also, and still nothing.

I then ordered another charging, thinking the charger was broke and still no life in the fitbit.

Any suggestions of what it could be or how I could get it fixed 🙂😊

 

Moderator Edit: Clarified subject

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‎02-17-2022 06:23 - edited ‎10-30-2023 03:52

In response to Guy_

‎02-17-2022 06:23 - edited ‎10-30-2023 03:52

Hi there, @Hollygirl17. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

If you've already exhausted all steps provided here Why isn't my Fitbit device's battery charging?, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I've moved your post to the Other Versa Smartwatches board for organization purposes.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎02-16-2022 01:39 - edited ‎02-17-2022 06:28

‎02-16-2022 01:39 - edited ‎02-17-2022 06:28

HI @Hollygirl17 -  if it is not charging the main reasons; the watch needs cleaning or there is a faulty charger or power source or the watch is not responding.

Author | ch, passion for improvement.

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‎02-17-2022 06:23 - edited ‎10-30-2023 03:52

In response to Guy_

‎02-17-2022 06:23 - edited ‎10-30-2023 03:52

Hi there, @Hollygirl17. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

If you've already exhausted all steps provided here Why isn't my Fitbit device's battery charging?, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I've moved your post to the Other Versa Smartwatches board for organization purposes.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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