Versa won't respond to anything

[HeatherM1982]

My Fitbit versa just stopped working. I can’t do a reset the side button is not working. It have been on charge for 30 minutes and still nothing. It was sincing and working while I was running. Then. Nothing. Not responsive. It is two years old. Any tips would be great 

Moderator Edit: Clarified subject

[Guy_]

Hi @HeatherM1982 - sudden stoppage when it has sufficient battery is often signs of a fault, such as getting moisture in it. Try cleaning the contacts and changing power supply, a PC is a good USB source to use.

Leave it charge the 2 hours and if it gets hot stop immediately. Then try syncing and/or pushing a button to wake it.

[MarreFitbit]

Hi there, @HeatherM1982. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. @Guy_ I appreciate your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

[RPGKat]

Mine too, also 2 years old..black screen now with no response to anything. The last screen that did show was showing yesterday's data.

It's been on the charger overnight (8 hrs), showed 100% briefly then went back to black screen. And I have tried cleaning it.

Thanks

[RPGKat]

Me too and did all that and still no response from It. The last screen I saw was from yesterday at 9:50 pm. the back of the watch is completely dark too.

[Guy_]

Hi @RPGKat - try chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. It may need a factory reset or be faulty.

[RPGKat]

it happened over night ..I will hope for reset rather than faulty. Thanks

[HeatherM1982]

I did have a call with customer service. It’s a shame as the watch is only just over 2 year old and have had zero issues. 
It was out of warranty, all they could do for me was give discount on a new watch. My last Fitbit only lasted 2 years as well. 
slightly disappointed in the life of the product, especially with no unusual usage. 

[glp_757]

It seems like this has been happening to a lot of people. The same exact thing happened yesterday with my Versa 2 after almost 2 years. All I got from support was a discount code to buy a new one, which I can't even use on any of the smartwatches as they are on sale. So even if I did buy a new one, the fact that my old one stopped working for absolutely no reason doesn't give me any discount, and I would still have to purchase it at the price of everyone else. Pretty disappointed in the customer service, especially because this issue seems to be affecting so many people. I am definitely considering an Apple Watch instead, as I have had much better experiences with repairs on faulty items and item longevity with Apple.