Versa won't respond when removed from the charger

[BJJPanda]

It just turned off one day; I plugged it in to the charger thinking the battery was dead... The charger says the battery is dead one minute and then 100 percent the next. But, everytime I disconnect my versa from the charger, it just does.

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @BJJPanda, welcome to the Community Forums. I'm sorry for the late response. Thanks for the details provided about your Versa's behavior.

Please restart your Versa by following these steps, then charge your smartwatch once again for at least 1 hour.

If the restart doesn't work and the display is still not turning on after performing the steps above, please take a look at the help article: Why isn't my Fitbit device's battery charging?

We recommend to charge your Fitbit via the USB port over a wall adapter. However, it is also possible to charge your Fitbit tracker with a UL certified wall adapter. For best results, don’t leave your device plugged in on the charger longer than overnight.

Tips to better charge your Fitbit:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see: How do I clean my Fitbit device?

Additionally, please check: Can I extend my Fitbit device's battery life? 

Give this a go and let me know the outcome.