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Versa won't respond

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‎08-29-2019 07:46 - last edited on ‎08-30-2019 13:12 by Fitbit Moderator

‎08-29-2019 07:46 - last edited on ‎08-30-2019 13:12 by Fitbit Moderator

I have tried a variety of solutions and the screen is still nonresponsive. The watch has been left on the charger for hours, I've tried restarting the device and returning the software to default settings via factory reset. Not sure what else to do. 

 

 

Moderator edit: updated subject for clarity

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‎08-30-2019 13:21 - edited ‎03-05-2024 03:29

‎08-30-2019 13:21 - edited ‎03-05-2024 03:29

@Jazzyjazz25 Welcome to the Community Forums. Thanks so much for troubleshooting your Versa prior to contacting us. Nice way to go. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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