Versa won’t restart or turn on

[SunsetRunner]

I have a Versa which is approximately 14 months old. It’s wont turn on, restart, factory reset or anything. Just slightly lights up blue. Very disappointed as not in warranty now. Will not be buying another Fitbit.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner it's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit Versa won't turn on even though you have restarted it and tried a factory reset before contacting our forums.

I'd like you to try the troubleshooting steps listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, try changing the clock face to one developed by Fitbit, not a third party clock face and see if it comes back to life.

Keep me posted on the outcome! 

[SunsetRunner]

hi I’ve tried all the steps. The Versa has original Fitbit clock. When it stopped working I noticed that the little glass bits on the back looked like they had condensation on them. Looks like a Versa is only water tight for 12 months!! After that.... your in trouble!!

[SunsetRunner]

Fitbit is talking to my phone, so is now charging... but the screen is knackered and black with a blue halo 😒. Won’t be buying a new Fitbit! They just don’t last!