Versa won't set up or connect o Wi-Fi

[Siddhant_Shah]

Hello,

I have been trying to get my Versa to setup after it just died overnight without notice.

Now, when pairing to the phone, the watch is unable to finish setup.

1. It fails to connect to Wi-Fi. I enter the wifi password, and I just get a red X on the screen. 

2. While installing over bluetooth, it downloads and installs, but after installation is complete, the watch turns blank and goes to the 'Download Fitbit app on your phone' screen again. I cannot get to the homescreen either.

The Versa was working absolutely fine prior to the firmware update, which has rendered both my Versas un-usable.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @klaasjbrouwer, thanks for stopping by in the Community Forums. I'm sorry to hear about the syncing difficulties you've been having between your Versa 2 and your Redmi Pro 8, I understand how you must be feeling. I appreciate all your efforts in trying to solve this issue prior to posting here.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.