Versa won't set up or connect to Wi-Fi

[Mk8819]

My versa watch was saying no wifi connection. I restarted it, the app, everything. So I ended up doing a factory reset, now when I try to "set up a new device" it doesn't work. I guess be a use the watch itself isn't connected to wifi. Now I'm at a loss for what to do.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @Mk8819, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to try fixing the connectivity issues on your Versa prior to posting here.

The error you're getting usually appears when you performed a factory reset without before unpairing the Fitbit. Usually you should unpair/remove your Versa from your Fitbit account and phone's Bluetooth and then perform the factory reset. To solve this issue, try these steps in the following order:

• Remove your Versa from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? or Why won't my Fitbit watch connect to Wi-Fi?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

[craftyhanz]

My fitbit hasn't synced since yesterday 6/26/20

[MarreFitbit]

Hello @craftyhanz, thanks for stopping by and for reporting the syncing difficulties you started having since yesterday. 

To better assist you, would you mind letting me know the model of the phone you're syncing with? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you haven't done so yet, I'd recommend following the steps provided here: Why won't my Fitbit device sync?

Keep me posted on the outcome. 

[craftyhanz]

I have the galaxy S9. My versa 2 has been fine up till yesterday. I first noticed after my morning walk it didn't register my activity, but did everything else now it won't connect. I have uninstalled, reinstalled the app multiple times, turned off my phone several times, turned off bluetooth several times. When I go to wi-fi setup it doesn't do anything, just shows the blue circle spinning then eventually stops and says could not connect to your device retry. 

Edit: Also my screen on my versa 2 shows a X with a circle around it and says data not cleared sync & retry

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello @craftyhanz, thanks for getting back. While reading your post it seems like you performed a Factory Rest on your Versa 2, didn't you? 

If so, please note (as I've mentioned above) that the error message you're seeing on your Versa 2 usually appears when you performed a factory reset without before unpairing the Fitbit. Usually you should unpair/remove your Versa from your Fitbit account and phone's Bluetooth and then perform the factory reset. To solve this issue, try these steps in the following order:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?