Versa won't set up to my iPad

[snvamsi]

Hi 

am trying to setup versa through my iPad. During setup, am able to proceed until entering the code flashed on my Fitbit device. After that it doesn’t proceed.it gives an error “Airlink.AirlinkRequestError error 1” Operation could not be completed. I tried restarting both the watch as well as iPad but no luck. Pls suggest

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @snvamsi. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa before reaching out. 

If you haven't done so yet, I suggest following the tips and recommendations provided in this help article Why can't I set up my Fitbit device?

Hope that helps. 

[snvamsi]

tried the options in the link,but no luck 

[MarreFitbit]

@snvamsi I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.