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Versa won't set up

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‎06-19-2018 11:45 - last edited on ‎06-20-2018 09:22 by Moderator Alum

‎06-19-2018 11:45 - last edited on ‎06-20-2018 09:22 by Moderator Alum

When I tap add a new device and choose the Versa, once I click on the set up Versa, it brings me back out to my account page and doesn't allow me to do anything. I've been at this now for more than an hour and I am ready to send the whole thing back and go Apple watch or Samsung. I love my Charge 2, but wanted to upgrade. This is a huge disappointment!

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2 REPLIES 2

‎06-19-2018 11:51

‎06-19-2018 11:51

Looks like my app may have needed to be updated.  We'll see if this was the issue.

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‎06-20-2018 09:23 - last edited on ‎10-28-2025 04:48 by Fitbit Moderator

In response to Mamatracy2004

‎06-20-2018 09:23 - last edited on ‎10-28-2025 04:48 by Fitbit Moderator

A warm welcome to the Community @Mamatracy2004.

I would like to know if you keep having issues pairing your Versa to your account? If you do, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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