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Versa won't show active minutes

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‎08-22-2019 09:49 - last edited on ‎08-23-2019 14:41 by

‎08-22-2019 09:49 - last edited on ‎08-23-2019 14:41 by

My Versa Lite wont show my minutes of activity. Everything else is working just fine. This just started yesterday.

 

 

Moderator edit: subject for clarity

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‎08-23-2019 14:39 - edited ‎08-23-2019 14:44

‎08-23-2019 14:39 - edited ‎08-23-2019 14:44

Welcome to the Forums, @Rachealp.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa Lite won't show your active minutes. Thank you for letting me know that everything else is working fine. If your watch stopped tracking your active minutes, I recommend restarting your device as described in this help article. This will refresh your watch internally. 

 

As you know, the active minutes are awarded when the activity you're doing or logging is more strenuous than regular walking. Also keep in mind that active minutes are only recorded for activities that last 10 minutes or longer. For more information about how the active minutes are calculated, please see this help article: What are active minutes? 

 

I'll be around if you need further help!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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