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Versa won't show the correct date

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‎12-19-2023 16:07 - last edited on ‎12-21-2023 02:32 by Fitbit Moderator

‎12-19-2023 16:07 - last edited on ‎12-21-2023 02:32 by Fitbit Moderator

My versa syncs but The time is correct but the date is off.

Can anyone help

Moderator Edit: Clarified subject

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‎12-19-2023 19:54

‎12-19-2023 19:54

Hi @115551 - it is not properly syncing, hold the left button and bottom button for 10 seconds till it vibrates and the logo appears and wait for it to start, also restart the phone and sync.

If this doesn't fix it, in the Fitbit App go to App settings and toggle automatic time zone off/on and sync, if still not fixed, change to another time zone and sync and change back and sync and turn on automatic time zone again.

Author | ch, passion for improvement.

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‎12-21-2023 02:37

In response to Guy_

‎12-21-2023 02:37

Hi there, @115551. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa is not showing the correct date. We'll be glad to help you with this. 

I agree with @Guy_, it seems like your Versa has not properly synced. Would you mind checking when was the last time sync? To do so, tap the Today tab, and then tap Devices.

Keep in mind that the time and date will be wrong if your Fitbit device doesn't sync as your Fitbit device uses the time of the device you're syncing with. If by any chance you run into syncing issues, please see Why won't my Fitbit device sync?

If the issue is still not solved, but you can confirm that your Versa is syncing,  I recommend following Guy_'s advice and try changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Let us know how it goes. 

Maria | Community Moderator, Fitbit


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