Versa won't show the correct time

[BTheYogiRunner]

So I travel overseas a bit and when I came home I couldn’t get my Fitbit to update the correct time even after following the various steps listed in several forums. I decided to factory reset and upon setting it up from scratch it hadn’t been behaving. Immediately after getting it turned back and and the Bluetooth reestablished, I wa sore dented with a firmware update. So I followed the steps and six times it has failed. It has failed twice this morning. I have removed the app and re-downloaded it, I have removed the watch and repaired it, “forget device” under Bluetooth settings, and have done all of the above and restarted my phone. Not sure what else to do, at this point I’m going to call customer service to ask for a new device. This is bananas.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@BTheYogiRunner, welcome to our Fitbit Community! By the way, I'm sorry for the late response. . However, regarding the time zone issue that your Fitbit Versa was experiencing, I appreciate the time spent trying the troubleshooting steps you mentioned above before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm glad to hear that they provided a solution and you will be back on track soon.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[martyhhtexas]

My versa lite changed time back 2 hours for no apparent reason while I did not travel to another time zone. How did you get it corrected & how did you get a hold of support?

[BTheYogiRunner]

I had to call customer support. Before doing that, I did troubleshoot it by powering it down, letting it charge for several hours and turn it back on again. When that didn’t work, I unpaired the Bluetooth connection and had my phone “forget that device.” After unpairing it, I paired it again. When that didn’t work, I closed the app and turned off my phone and attempted that step again once my phone turned back on. After that didn’t work, I closed the app again and reopened it, this time I attempted to reset it back to factory settings. This worked, it worked in the sense that it went back to factory settings, however it would not go through the actual setup. I tried several times, repeating the steps above to actually succeed in the setup process and could not. When everything failed to correct the issue I called customer support. It definitely had something to do with the firmware upgrade, my recent update to the current iOS, traveling overseas, and quite possibly me (aka layer 8 issue).