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Versa won't show the correct time

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No longer keeping the correct time.  

Moderator Edit: Clarified subject

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Hi @LavenderM - you may have a watch that doesn't keep time well which is often masked by regular syncing.

With versions of the Fitbit App there can be syncing/connection problems which fails ti update the time. Have a look at Why won't my Fitbit device sync? 

If the watch is under warranty still get a replacement, as any good watch should keep time to around 30 seconds per month without syncing.

Author | ch, passion for improvement.

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Hi there, @LavenderM. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, we're here to help you with the wrong time on your Versa. 

I agree with @Guy_, please note that the time will be wrong if your Versa hasn't synced recently as your Fitbit device uses the time of the device you're syncing with. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. 

If by any chance you run into syncing issues, please see Why won't my Fitbit device sync?


If the issue is still not solved, but you can confirm that your Fitbit device is syncing,  I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


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