02-29-2024
15:33
- last edited on
03-01-2024
06:47
by
MarreFitbit
02-29-2024
15:33
- last edited on
03-01-2024
06:47
by
MarreFitbit
No longer keeping the correct time.
Moderator Edit: Clarified subject
03-01-2024 00:12
03-01-2024 00:12
Hi @LavenderM - you may have a watch that doesn't keep time well which is often masked by regular syncing.
With versions of the Fitbit App there can be syncing/connection problems which fails ti update the time. Have a look at Why won't my Fitbit device sync?
If the watch is under warranty still get a replacement, as any good watch should keep time to around 30 seconds per month without syncing.
Author | ch, passion for improvement.
03-01-2024 06:52
03-01-2024 06:52
Hi there, @LavenderM. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, we're here to help you with the wrong time on your Versa.
I agree with @Guy_, please note that the time will be wrong if your Versa hasn't synced recently as your Fitbit device uses the time of the device you're syncing with. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices.
If by any chance you run into syncing issues, please see Why won't my Fitbit device sync?
If the issue is still not solved, but you can confirm that your Fitbit device is syncing, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again.
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