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Versa won't start back up after factory reset

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‎06-26-2019 23:01

‎06-26-2019 23:01

So my Fitbit versa was acting strange, as in the clock stopped working and then started back up at the time it stopped so it was off. I read that I could factory reset it and it would fix it but I factory reset the device and it started back up but is stuck on the multi-language screen and I can't access the device or set it back up again. If anyone can help, please.

 

 

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‎06-27-2019 08:51

‎06-27-2019 08:51

@Jacson_W welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't start back up after performing a factory reset.

 

In order to avoid any confusion on my end, please let me know how did you factory reset your Versa. Was it done as described in this help article.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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